Frequently Asked Questions (FAQ)

Yes. All Accutek machinery is custom-configured to align with your country's specific factory power grid. We regularly build systems equipped with 220V/380V/415V/480V at 50Hz or 60Hz across single-phase and three-phase standards. Pneumatic systems utilize universally accessible ISO/NPT fittings and globally compliant PLC controllers (such as Schneider Electric, Siemens, or Allen-Bradley) with multi-language HMI touchscreen interfaces.

Equipment choice depends primarily on product viscosity, container shape, and required output speeds (BPM):

• Water-thin to medium liquids in clear containers: Pressure Overflow Fillers deliver uniform fill heights regardless of volume variations in the bottles.
• Viscous pastes, creams, and gels: Volumetric Piston Fillers or Positive Displacement Pump Fillers deliver exact liquid volume dosing with high repeatability.
• Foamy or delicate liquids: Submerged bottom-up filling nozzles minimize foaming and aeration during high-speed filling.
• Corrosive chemicals or acids: Non-metallic, high-density polyethylene (HDPE) construction fillers protect machinery components against acid corrosion.

We ensure overseas shipments arrive in pristine operational condition through strict export protocols:

• ISPM-15 Certified Wooden Crating: All machinery is anchored in heavy-duty, heat-treated wooden crates compliant with international customs regulations.
• Moisture & Corrosion Protection: Equipment is vacuum-sealed with anti-rust vapor barrier foil and desiccants to resist ocean salt fog and humidity.
• Incoterms Support: We support ocean and air freight shipments under EXW, FOB, CFR, and CIF terms, coordinating directly with your designated freight forwarders.

Yes. Every custom machine or full packaging line undergoes comprehensive Factory Acceptance Testing (FAT) prior to crating. International customers are invited to supply sample bottles, caps, and liquids to our USA facility. We provide full high-definition video documentation, speed validation runs, line integration testing, and live remote video walkthroughs for your engineering team's approval.

Accutek packaging machines are manufactured using high-grade 304 and 316L stainless steel, food-grade PTFE/Silicone contact tubing, and sanitary tri-clamp fittings. Our equipment design supports compliance with cGMP, FDA food safety guidelines, CE safety requirements, and explosion-proof (Class 1, Division 1 / ATEX) standards for volatile liquid environments.

Accutek equipment comes standard with a 1-year limited warranty covering non-wear mechanical and electrical parts. Extended warranty options and preventive maintenance agreements can also be structured to meet specific multi-year production requirements.

Accutek maintains an extensive inventory of genuine OEM replacement components at our USA headquarters and satellite regional distribution hubs. We utilize express air freight partners (DHL, FedEx, UPS) to dispatch emergency spare parts globally within 24 to 48 hours. Standardized industrial components are also utilized where possible to facilitate fast local sourcing.

Yes. Each system includes step-by-step digital operating manuals, wiring schematics, and video tutorials. Our factory-trained field service technicians provide interactive remote video commissioning and live operator training. On-site installation support by certified field engineers can also be scheduled worldwide.